Effective Date: [07.29.2025]
Thank you for shopping at KoreanBD.com. We value your trust and want you to be fully satisfied with your purchase. Please read our refund and return policy carefully.
Products can be returned within 7 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain products such as personal care, hygiene products, food, or health-related items cannot be returned due to safety reasons.
Discounted or sale items.
Gift cards or promotional vouchers.
Opened or used health/beauty products.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
Refunds will be made to the original payment method (e.g., mobile banking, card, or bank transfer).
Shipping costs are non-refundable.
We only replace items if they are defective, damaged, or sent incorrectly.
If you need an exchange, please contact us with proof (photos/videos) within 48 hours of receiving the product.
To initiate a return, please contact our customer service:
Email: [your email address]
Phone: [your phone number]
Once your return is approved, we will provide instructions for sending back the item. Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
If you haven’t received your refund yet, please first check your bank account again.
Then contact your payment provider (Bkash/Nagad/Bank). Processing time may vary.
If you still have not received your refund after 14 days, please contact us.
